Closed beta. The Service is offered free of charge to invited testers while we test it. It may change, be interrupted or be reset, and no payment is taken during the beta. The paid-plan and billing sections below describe the planned launch terms.

Refund and Cancellation Policy

Last updated October 20, 2026

We want you to be sure before you pay, and to leave easily if the Service is not for you.

Cancel any time

Open the account menu and choose Manage subscription to cancel in the billing portal. Your plan then stays active until the end of the period you have already paid for, and does not renew. You keep your saved sessions, drawings and journal on the free plan.

14-day money-back guarantee

If you are not satisfied, write to support@replaythechart.com within 14 days of your first payment for a plan and we will refund that payment in full, no questions asked. This applies once per customer and to the first payment only, not to later renewals.

Renewals

Renewal payments are not refunded automatically, because you can cancel before the renewal date. If you forgot to cancel and write to us within 3 days after a renewal without having used the paid features since, we will refund it as a courtesy.

Yearly plans

After the first 14 days, a yearly plan can be cancelled to stop renewal but the remaining months are not refunded, except where the law or our terms require it (for example if we remove paid features or end your account without cause).

Failed payments

If a payment fails we retry for a while and keep your plan. If it stays unpaid, the account returns to the free plan. You will not be charged for a plan you are no longer on.

Your statutory rights

Nothing here limits the consumer rights you have by law where you live, including any right of withdrawal for distance contracts.

How refunds are paid

Refunds go back to the original payment method through our payment provider and usually appear within 5 to 10 business days, depending on your bank.

Questions: support@replaythechart.com